Case Study |
We partner with clients to transform the way
they do business. Examples of our success include:
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"We saved annually $20
million by offshoring 400 seats.." More..
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"We brought down our production cost from
$170 to $80 and turnaround time from 24 hours to 15
hours!" More.. |
One of the largest agents in west coast,
experiencing significant profits and growth due to substantial
gain in their market share wanted to strengthen its
competitive edge. When Infinity approached them,
they considered outsourcing typing activity for property
reports. Soon, Infinity provided Scalability, Quality,
Turnaround time which they never experienced from their
in-house staff.
"Infinity has been extremely flexible
with our requirements. They absorbed our daytime rush
orders and turned them around in 1/2 an hour to 2 hours!
We were so impressed with their typing quality and turnaround
time, we soon invited Infinity to further discuss about other
BPO outsourcing. We were surprised to know their
depth of knowledge in title search, loan payoff and HUD
preparation! Infinity impressed us with the deployment
of US certified title examiners at their offshore location to
train and develop their offshore personnel."
A medium size vendor management company, processing
200 orders/day had nagging problem of constant employee
turnover and eternal training. Additionally, they could not
scale their operations as per their order count. Typically,
after 20th of every month, closing department requires more
manpower and before that title department requires more
manpower. 80% of their cost was towards production
management.
Infinity studied their title production and
closing workflow process and proposed end-to-end title
production outsourcing roadmap. Infinity proposed them
timeline, cost savings, service levels and transition
methodology.
It took 10 months to complete end-to-end
outsourcing and the results were visible right from day
one.
"Infinity converted our fixed overheads into
variable costs! We now have more space and time to expand our
core business - i.e. issuing title policies. We do not have to
bother about production and management issues anymore! We have
not seen any other company as professional as
Infinity!"
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