Infinity provides wide range of customer service and transaction processing services to the logistics industry. Infinity acts like an extended arm of your transportation department to provide turnkey back-office processing services for your transportation needs. Our services includes, but not limited to, Bills of Lading preparation, Airway bills preparation, Arrival notices, Sailing schedules, Preparing and auditing customer invoices, Auditing vendor bills and carrier contracts.

Infinity Services

Shipping

  Customer Booking

  Preparation of Trade Documentation (Bills of Lading/Delivery Order/Arrival Notices/All manifest preparation etc)

  Tariff filing

  Contract management and maintenance

  Claims handling and resolution

  Approval for Hazardous Cargo

  Help Desk / Business System Support

Auditing

  Receive request for quotes

  Customer verification- new or old

  Contract Validation

  Retrieve product / service information

  Retrieve pricing

  Apply discounts

  Validate and apply freight terms

  Obtain approvals for non-standard deals

  Validate service level and service availability

  Generate a quote

Order Processing

  Booking

  Receive order through client system

  Validate the quote if applicable

  Customer verification

  Validate contract details

  Verification of PO with customer agreement

  Check for export controls and denied party status

  Validate orders

        :-   Configuration

        :-   Pricing

        :-   Credit Check / Payment

        :-   Fulfillment lead time

        :-   Terms and conditions

        :-   Approvals

        :-   Currency

  Validate commission details

Fulfillment

  Order Scheduling

  Assign committed dates based of lead time

  Interact with order processing to capture, expedite, change or cancellation of request

  Order re-scheduling (if necessary)

  Supply order

  Interface with manufacturing

  Re-assign process

  Staging

  Pick release

  Shipping

  Returns management

Billing & Collection

  Billing record creation

  Billing frequency verification

  Generate invoice

  Dispatch invoice

  Verify revenue recognition rules

  Verify revenue allocation rules

Customer Care

  Answering customer queries

  Track and Trace Support

  Research and resolution of customer issues (payment terms, wrong invoice etc)

  Service Contract renewals

  Service contract term change

  Updating change in entitlements