INFINITY TITLE INFO
Title agencies
Keep your processors focused on clearing files while we log, assign and chase every order from your lender and realtor clients.
Pre-closing service
Order management,intake to invoice.
Every title order your lenders and servicers send is logged, assigned, tracked and closed out on time — inside your own ordering platform, around the clock.
5Workflow stages managed
24/7Including U.S. holidays
8,000+Commitments every month
27Years in title back-office
Overview
No order sits in an inbox.
Title orders arrive by email, portal and phone, from dozens of lenders and servicers. When volume spikes, orders get entered late, abstractors get assigned late, and closings slip.
Our order management team takes that front end off your desk. We receive each request, create the order in your platform, assign the right abstractor, chase the search to completion and close out the vendor invoice — with milestone tracking at every step.
- Orders entered directly in your LOS or ordering platform
- Proactive follow-up on every open milestone
- Vendor invoices processed and reconciled
- Escalation on anything that risks a closing date
How it works
Five stages, every order tracked.
The same five-step workflow runs on every file, so you always know where an order stands and who owns the next move.
- 01
Order intake
We receive the service request from your lender or servicer client, by email, portal or phone.
- 02
Order creation
The order is entered into your LOS or ordering platform with every detail the file needs.
- 03
Vendor assignment
We assign the order to the right abstractor for the county and follow up on progress.
- 04
Order received
The completed search comes back, is quality-checked and attached to the file.
- 05
Closing & invoice
We mark the order complete and process the vendor invoice for payment.
What's included
Everything between request and report.
Take the full workflow, or hand us the stages that slow your team down most.
Discuss your workflow- Multi-channel intakeRequests captured from email, client portals and phone, logged the same day.
- Accurate order entryBorrower, property, loan and product details entered to your standards.
- Abstractor assignmentOrders routed to the right vendor for each county and product type.
- Milestone monitoringOpen orders chased before they go late, not after.
- Search quality checkCompleted searches reviewed and re-assigned if the chain is broken or requirements are missed.
- Invoice processingVendor invoices matched to completed orders and processed for payment.
Who it's for
Built for every title operation.
Whoever sends you orders, the job is the same: log it fast, route it right and keep it moving until the search is back and paid for.
Underwriters
Consistent order intake across direct and agency operations, with every status visible in one platform.
Real estate attorneys
Hand off order entry and vendor coordination so attorneys and paralegals can stay on closings and client calls.
Servicers & lenders
High-volume refinance, purchase and HELOC order flow managed against your service levels, with exceptions escalated.
What it fixes
The order problems we take away.
Orders sit in a shared inbox during busy weeks.
How we fix itSame-day logging, with a named owner on every order from the moment it arrives.
Nobody knows a search is late until the closer asks.
How we fix itMilestone tracking flags slow orders before they threaten a closing date.
Vendor invoices don’t match the work delivered.
How we fix itEach invoice is reconciled to the completed order before it is processed.
Volume spikes mean overtime or temporary hires.
How we fix itCapacity that scales with your pipeline, 24/7, without a hiring cycle.
What to expect
Turnaround, coverage and controls.
Turnaround
Typical time from request received to order created: same business day.
Coverage
Orders managed for properties in all 50 U.S. states.
Quality
Every order is checked against the original request before an abstractor is assigned. Exceptions reach your team the same day.
Security
ISO 27001 certified. Our team works inside your platform under your access controls, so borrower data stays in your systems rather than moving to ours.
In depth
Why the front end decides the closing date.
Where order management fits
Every title file starts the same way: a request arrives from a lender, servicer or realtor, and someone has to turn it into a live order. That first hour sets the pace for everything after it. An order entered late reaches the abstractor late, the search comes back late, and the examiner starts with less time than the closing date allows.
Order management covers that whole front end — intake, order creation, vendor assignment, follow-up and close-out. It is rarely anyone’s full-time job inside a title agency, which is exactly why it slips when volume rises.
An order entered late reaches the abstractor late — and the closing date pays for it.
What goes wrong without it
Requests sit in shared inboxes. Details are keyed in twice, or wrong. Searches are chased only after a closer asks where they are, and vendor invoices are paid without being matched to the work. None of these problems is dramatic on its own, but together they add days to a file and hours to every processor’s week.
How our process prevents it
Our team logs every request the day it arrives, creates the order in your own platform, and assigns it to the right abstractor for the county. From there we track each milestone and follow up before deadlines, not after. When the search comes back we check it, attach it to the file and reconcile the vendor invoice — so the order is genuinely finished, not just closed.
Done inside the platforms you already run.
- Qualia
- ResWare
- RamQuest
- SoftPro
- TitlePoint
- NexTace
- Title Express
- AIM
Questions
Order management, answered.
Do you work in our ordering platform or your own?
Yours. Our team logs into your LOS or ordering platform and works to your SOPs, so your staff and clients see every update in the system they already use.
Can you manage our existing abstractors?
Yes. We can manage your current vendor panel, our abstractor network, or a mix of both — including assignment, follow-up, quality checks and invoice tracking.
What happens when an order is at risk of running late?
We track every open milestone and follow up before deadlines, not after. Anything that threatens a closing date is escalated to your team straight away.
Can we start with order management and add other services later?
Yes. Many clients start here and add tax reports, commitment typing or title examination as volume grows.
What channels can you take orders from?
Email, client portals, your ordering platform and phone requests. Every request is logged in one place, whatever channel it arrives through.
How do we see where each order stands?
In your own platform. We update each order as milestones complete, and we agree a reporting format with you for daily or weekly summaries.
What is your typical turnaround?
It depends on the request type and your service levels. Most orders are created the same business day they arrive.
How long does it take to get started?
After a discovery call we map your process, set up access to your platform, train the team on your SOPs and start with a pilot before full go-live.
Let's talk
Hand us the front end of every file.
Tell us your monthly order volume and platform. We'll show you how order management would run for your team.
877-463-8485